Category Archives: News

Department for International Trade

Government department responsible for promoting British trade across the world and ensuring

that the UK takes advantage of the huge range commercial opportunities open to it. With a global

network, it aims to help businesses take control of their international business development,

assisting them to export their goods and services effectively.


Local International Trade Adviser Support – 07469 391223

Strategic export development advice from experienced former exporters and international trade

advisers.  Access facilitation to export related events, training workshops and online webinars.


Department for International Trade (DIT) website – 

Lots of free information relevant to new, occasional and experienced exporters.


UK Export Directory – 

Get promoted internationally for free with a trade profile.


Export Opportunities –

Find and apply for overseas opportunities for free.


Selling via Online e-Market Places –

Find the right marketplace for your business and access special offers for sellers.


Financial Support for Exhibitions –

Funding support for participation at selected overseas exhibitions and tradeshows.


Overseas Market Research –

Chargeable (OMIS) service whereby worldwide British Embassy officials can undertake specific

activities such as field market research, potential distributor search, contact introductions or

appointment arranging services on your behalf.


Exporting Trade Finance –

Export Finance (UKEF) – UK’s export credit agency. Able to provide working capital loans, credit

insurance and bank guarantees so UK companies can trade with overseas markets.


Business West export support programmes


Export Essentials – assistance for new or novice exporters to get to grips with planning their export

strategy. Includes ‘Ready For Export’ workshop and access to specialist support on various topics.

Extend Your Global Reach – Intensive strategic and commercial assistance to help your business

enter or expand into the high-growth markets of China, India, Latin America or South East Asia.


Great British Food Programme –

Virtual and physical support to connect South West Food & Drink sector producers with

international buyers.

Torquay Chamber of Commerce, the Police and Torbay Council Working together to clean up Torquay

Torquay Chamber of Commerce, the Police and Torbay Council – Working together to clean up Torquay

The Torquay Chamber of Commerce is now insisting that the time has come for action, as well as words, to help promote a new and vibrant town, to support the forthcoming developments, which are due to commence very soon.

The Chamber’s Chair, Susie Colley, and Steve Thorne from Jane’s, met with Superintendent Capey from the Devon and Cornwall Police on 18th July 2018, to discuss how retailers and the Chamber can work together with the Police, the Council, and other agencies to address the issues affecting the town, which have become so contentious in the last few months.

The Chamber is fully aware of the following:

* Financial cuts in the services provided by the Council;

* Financial constraints on the Police;

* An increase in the town of “professional beggars” and Anti-Social Behaviour (ASB), including intimidation of shoppers and retailers.


Objectives and future and ongoing actions by the Police

* The police have a dedicated operation – Operation Roxbury – which is focussed on issues in the town.

* Operation Roxbury features as one of the main priorities within South Devon, and as such, resources are being re-deployed to support policing activity.

* Not all policing activity will be visible.

* The local neighbourhood team have initiated a problem profile, to ensure that they have an ongoing story board of activity.

* The Anti-social Behaviour, Crime and Policing Act 2014; has been reintroduced to allow the Police to exercise Dispersal Powers.

* For the summer period, a dedicated overtime budget has been secured to enhance the number of policing resources dedicated to town centre issues.

* The policing approach is looking at 3 main areas:

o Drug related issues;

o Associated criminality, such as shoplifting;

o ASB;

* The police are continuing to work closely with partners, such as the council, to make best use of legislation such as CBOs and s35 powers.

* 35 Misuse of Drugs Act Warrants in the past 6 months, that have a correlation to town centre related issues.

* The police will ensure that a Community Impact statement is given to Magistrates prior to sentencing those who are in Court – not prior to hearing the case, as that would jeopardise the sentence, but afterwards, so that the Magistrates are aware of the damage the miscreant has caused to the community.

* Regarding communication, Superintendent Capey has taken on board the comments in relation to the development of improved communication, and will ask Inspector Stevens to look into this.

* Regarding the use of the 101 system, the incident log, it is the intention to ask Sergeant Nichola Drury to develop an initial draft to share for comment.  Please note however, that, as discussed, this should not be seen as an alternative to utilising 999 or 101 (including email to the force control room) where incidents occur, as this remains the most reliable method for spontaneous allocation of resources, and also creates an overview of incident levels, from which the force assesses demand.


Objectives and future and ongoing actions by the Chamber and Retailers

* Use the template to report ASB and minor crime etc on a daily basis (this template, which will be constructed by the Police, will be available for download from the Chamber’s website, and will be sent to all retailers).

* Using the template and sending it to the Police by email (the address will be on the form) will relieve the retailers of wasting time trying to use the 101 system.

* The Chamber will lobby Kevin Foster, Torquay’s Member of Parliament and leaders of the three political parties, for more funding and assistance, as Torquay is very near the top of the worst areas of deprivation in the country.

* The Chamber will ask Kevin Foster MP to ask the question, when next the House sits, as to when Austerity is to be lifted and are all MPs aware, that by cutting all the services, it will have an extremely long term detrimental effect on the country as a whole.

Dementia Friends Champion – Free Meeting and Advice

The Chamber Chair, Susie Colley, has undertaken training and is now a Dementia Friends Champion.  She is very happy to come and talk to anyone who feels they or their staff would benefit from learning more about how to be involved in our campaign to help Torquay become a dementia friendly town.

If you would like to discuss this further, please email: or phone Susie Colley on 01803 314600 .

Some people have already benefited from this:

“The dementia training was extremely rewarding, enlightening and a must for anyone in any business.

I learnt so much about how dementia affects people’s perceptions  and how my business can change a few simple things to help those with dementia.

It was an hour well spent !”

Important information about GDPR

Important Information about GDPR

In order to be compliant with GDPR we are required by law to ask clients if they authorise us to keep their details on our system.
If you do authorise us to do so,please could you reply by email to this effect.

P.S. Before I sign off, I wondered if you knew about our blog, which helps you save money on your insurance and keeping you up to date on latest industry developments?
You can find it on our new website at

Congratulations to The Fowey Hotel, part of Richardson Hotels

Richardson Hotel Group 20th November 2017
Congratulations to The Fowey Hotel!
The Fowey hotel, part of the Richardson Hotels Group, is located in the most stunning setting on the Cornish Coastal town of Fowey, have been awarded 4 silver stars by the AA in acknowledgement of excellent service standards, making them one of only a handful of Cornish hotels to achieve such an honour.
The award is given only to hotels that offer a superior level of quality within their star rating; high standards of hotel keeping, in particular hospitality, service and cleanliness.
Already boasting 2 AA Rosettes the Fowey Hotels General Manager Lindsey Bailey-Lewis says, “This award is a real testament to the hard work and dedication of the team who offer service excellence in all they do. Our head chef Mark Griffiths and his talented kitchen team focus on the preparation and delivery of creative, locally sourced menus that never cease to delight our guests”.

Christmas Boxes for the homeless in Torbay

Christmas Boxes have kindly been gifted by guests invited by the Directors of the Torquay Chamber of Commerce to its Christmas lunch at the Grand Hotel on 13th December, to people rough sleeping in Torbay this Christmas.  The boxes (containing toiletries and articles of warm clothing etc for both men and women) have been donated in support of the Torbay End Street Homelessness (TESH) Campaign.  TESH is a collective of organisations committed to ending street homelessness in Torbay.  Each organisation signed up to TESH will distribute these gift boxes to people rough sleeping in Torbay this Christmas.

Anyone wishing to also donate, or find out more about the Torbay End Street Homelessness Campaign, and the organisations committed to ending street homelessness in Torbay, please visit the TESH website: – find them on Facebook – Torbay end street homelessness campaign or twitter @TESHCampaign

Torquay Chamber Profile

Torquay Chamber of Commerce, like Torquay itself, is going through a period of design and rejuvenation.  It is currently focusing on initiatives in line with this.

1.   Turnaround work, collaborating with retailers, the police and the local council to make the town centre a safe and inviting place for both residents and visitors.

2.   It is working with the tourist and hospitality industry to develop new initiatives to attract business to the town.

3.   It is looking to the future, and developing a junior Chamber to support young professionals and entrepreneurs in the area.

4.   It is working with local charities and businesses to support older members of our community, and visitors by becoming an accredited dementia friendly town.

In the meantime we continue to provide our free monthly breakfast networking events, host the Bank of England information exchanges, provide advice, support and information to our members, and represent the voice of local business commerce in our local community.

We welcome new members.  Come and see us at our breakfast networking  events, or for further information, please contact one of our directors

Joint Effort of the Police, Chamber and Council to tackle the issues of ASB in the Town Centre

Torbay commits to working together to address town centre issues

The group were grateful to Hooper’s Department store for convening the meeting today to discuss ongoing concerns about anti-social behaviour and begging in the town centre and particularly around the harbour area. The meeting was attended by retailers, the police, local council, Chamber of Commerce, charitable organisations, local MP and the press. The group confirmed its commitment to work together to act to address these issues for the benefit or business, our residents and visitors to our town.

Retailers explained how the theft, begging and mess left behind by some individuals was having a serious impact on their trade, customers and staff. There were concerns expressed about the resources available to successfully address the problem. However, the group are determined to galvanise the energies local retailers and work together with the police, local council and charitable organisations to build on best practice ideas which have been proven to work in other areas. They will be looking at measures to make an instant impact, to establish structures that can deliver benefits in the medium term and to develop a longer-term strategy to deliver sustainable improvements. To be successful the town needs the support of all the retailers and businesses. The Torquay night-time network has shown how successful we can be and what huge improvements we can make when we work together we look forward to achieving even more success.

The group agreed to

  • Immediate impact – Accept support from the police to undertake a survey in the harbour area enabling local retailers and businesses to design out crime wherever possible. For more information please contact John Doherty
  • Medium term – Kevin Foster offered secretarial support to local business owner John Docherty who will be hosting an event and inviting local businesses to establish a retailer’s network to work closely with the police and Community Safety Partnership to keep this work moving forward. For more information please contact John Docherty at Dots Pantry, Union Street or
  • Long term- The Community Safety Partnership look forward to receiving the paper from local retailers proposing the setting up of town centre partnership structures to offer a sustainable solution. For more information please contact Richard Randle Jones

Torquay Christmas Lights 2017, press release


6 September 2017

For Immediate Press Release

Christmas Lights in Torquay

As the summer holidays have just finished, it is important that the towns ttention now moves to the Christmas festive season. It is unclear to the Torquay Chamber of Commerce what plans are being made by the Mayor about ensuring Torquay has Christmas lights this year.
There appears to be no funding available, and no appetite from either the council or the towns retailers to pay for Christmas lights.

Whilst, at the request of the Mayor last year, the TCC were asked to help organise the 2016 Christmas lights, no such approach has been made this year. Due to the well documented vandalism of the infrastructure last year, the costs relating to replacing the bolts and wires were significantly more than the income received, and so there is currently a Christmas lights deficit, which the TCC is endeavouring to settle.

Christmas lights are important for retail and tourism, which is why the TCC is concerned that the council does not appear to have a plan of action for the installation of Christmas lights this year. We all understand the budgetary issues the council faces, but it still needs to take responsibility for promoting the town centre. The TCC would like to know who is organising and funding the lights this year, and would be very happy to discuss the use of the infrastructure now installed along the high street with any interested parties.

For general enquiries, please email us –

Would you have the enthusiasm to restart your business?

Following a recent major fire in Exeter, Devon & Somerset Fire & Rescue Service are hosting an event looking at supporting compliance and business continuity after a fire. This is targeted for small to medium businesses.

The event will be held at The Redcliffe Hotel, Paignton, on Monday 13 February 2017. There will be three sessions starting at 10:30, 12:30, and 14:30. No need to book.

These will involve a 50 minute presentation from local business owners who have had a fire and will share their experiences.
There will also be advice from the Service and an open forum/ workshop at the end of the presentation with relevant experts to answer any questions or concerns.

This event is being kindly supported by Argos Fire Protection Limited and The Redcliffe Hotel.

Keep up to date and follow ‘dsfireupdates’ on Twitter and Facebook